Be Sanctus – Return & Refund Policy

At Be Sanctus, your satisfaction matters to us. Each item is made with care, and we want you to love what you wear. Please review our policy below:

Returns & Exchanges

• We accept returns within 30 days of delivery.

• To be eligible, the item must be unused, unwashed, and in the same condition that you received it, with original tags/packaging.

• Because our products are made-to-order, we only accept returns for items that are defective, damaged, or if you received the wrong product.

Non-returnable items

• Gift cards

• Sale items marked as final sale

• Items that have been worn, washed, or altered

Refunds

• Once your return is received and inspected, we’ll notify you of approval or rejection.

• If approved, your refund will be processed automatically to your original payment method within 5–10 business days.

Exchanges

• We only replace items if they are defective, damaged, or the wrong size/item was sent.

• If you need an exchange, please contact us first at [your email/contact].

Order Issues

If your order arrives damaged, misprinted, or incorrect, please email us within 7 days of delivery with your order number and photos of the issue.

Shipping Returns

• Customers are responsible for paying shipping costs for returning an item unless the return is due to our error (defective, damaged, wrong item).

• We recommend using a trackable shipping service.

Contact Us

For any questions about returns or refunds, please reach out to us at:
📩 [your email]